Privacy Policy

This Privacy Policy describes how Cryptomat.cc (hereinafter referred to as the “Service”) collects, uses, stores, transfers, and protects your information whenever you use the Service's website or services. By using the Cryptomat.cc website and the Service, you agree to the terms of this Privacy Policy.

The Service reserves the right to update this Policy from time to time. We recommend that you check this page regularly to stay informed of any changes. If necessary, we will notify you of any changes to the Privacy Policy in accordance with legal requirements.

How we collect information about you

When you use the Service, we collect information transmitted through your computer, mobile device, or other equipment. This information may include:

Your IP address
Information about your device, such as type, device name, operating system, location, and mobile network information
Web browser data, including the pages you visited on the website

The Service does not collect information about individuals under the age of 13.

If you create an account or use the Service, we may collect the following information:

Contact details: your name, address, phone number, email address, Skype ID, and other details.
Additional information: when requesting an increase in the limits for buying or selling cryptocurrency, we may ask you to provide additional information to verify your identity and address, such as your date of birth, taxpayer identification number, and a copy of your ID.

We may also receive information about you from third parties, such as credit bureaus and identity verification services.

In addition, the Service may collect information about your transactions and activities on the website to prevent fraud, monitor compliance with the terms of use, and identify security threats.

How we use cookies

When you visit our website or use our services, we or our partners may place small data files called cookies or pixel tags on your device. We use these technologies to:

Identify you as a customer of the Service
Apply your settings for content, services, and advertising
Analyze the effectiveness of advertising
Reduce risks and prevent fraud

We use both session and persistent cookies. Session cookies are deleted as soon as you log out of your account or close your browser, while persistent cookies remain until you delete them or they expire.

You can set your browser to block cookies, but this may affect your access to some features or services of the Service.

How we protect and store your personal information

We take reasonable measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

We use physical, electronic, and procedural safeguards to protect your data in accordance with applicable law. Only Service employees who need to perform their duties have access to your personal information.

The Service retains your information for the duration of your account and for at least 5 years or for as long as necessary to fulfill legal obligations or resolve disputes.

How we use the personal information we collect

We use your personal information for the following purposes:

Providing services and support
Processing transactions and notifying you of transaction status
Resolving disputes and troubleshooting
Preventing and investigating illegal activities
Improving and customizing services and content
Verifying identity using third-party databases

We will not use your personal information for purposes other than those for which it was collected without your permission.

Marketing

We will not sell or transfer your personal information to third parties for marketing purposes without your consent. If the Service sends you messages, they will be related to your account or the services we provide. If such messages are not related to your account, you will be given the option to unsubscribe from them.

How personal information is shared with other users

During transactions between you and other users, we may share information such as your email address or mobile phone number. This information may be used to notify you of the status of your transaction or to verify your customer status.

If you allow third-party applications to access your account, the information you have provided to the Service may be shared with those applications in order to complete transactions.

How we share personal information with third parties

We may share your personal information with third parties for the following purposes:

To identity verification service providers to prevent fraud.
To contract service providers, such as payment processing, marketing, and technical support.
To law enforcement or government agencies when legally required.

We may also share information in the event of a merger with another organization or acquisition.

How you can change or access your personal information

You can view, correct, or delete your personal information by logging into your account. If you close your account, we will mark it as “closed,” but the information will be stored in our database for as long as necessary to prevent fraud or to comply with legal obligations.